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A headwear manufacturer specializing in personalized OEM/ODM customization.

FAQs
1
What is your MOQ (Minimum Order Quantity)?
Our MOQ is 25 pieces per style, design and color.
2
Can I get mock up from your factory?
Yes, mock up is free, feel free to tell us your ideas.
3
Do you offer a sample? (sample order)
Do you offer a sample? (sample order) A: For the sample, there are three options as below: 1)If you place a sample order, you need to pay the sample costs and shipping costs. 2)If you place a bulk order directly, we will make a free pre-production sample by taking photos for your check quality, once you confirm, then we will move to bulk production, which could help you save the sample costs and working time. 3)You can place a bulk order directly, we will make a free sample and ship it for your checking quality before moving to bulk hat production, you only need to pay 50 USD shipping costs.
4
The sample fee can be deducted in bulk order?
Yes, the sample fee can be deducted when the bulk order is over 500pcs/design/color.
5
If I don’t like the sample, what's the solution?
We will make the production file for you to confirm all details before production, you will check each detail. The sample comes out with details as per the request.
6
What the delivery time?
sample need 2 weeks. Bulk order need 4 weeks.
7
Can I make some changes after I see the samples?
Yes, for essential changes. In the first step, the correct mock-up is made for your review and approval before actual sampling. In the actual production, we will pay attention to detail. Before shipment, we will send you the clear pictures/video for your checking. After receiving the samples, once there are some changes, we will discuss further how to change. If need extra costs we will let you know in advance. In a word, we will recommend the best and most reasonable way we can do it for you.
8
Can you pls show us my hats production process?
Yes, we’re willing to show you, we will take photos for your main custom process like embroidery logo and every custom labels for you double confirm before move on mass production. Also, we can take a video to show you the completed hats when finished, you will know better about the hat’s production before shipping.
9
How can I send my graphic file to you ? Which format do you prefer?
It is better to save your file in AI/ PDF/PSD or JPG format.
10
Can I do different hat style?
Yes, we can do any hat style you want, welcome to contact us!
Contact: Sophy
Tel: +86-13828020654
WhatsApp: +86 18649764783
Add: Room 3512, Building 1, Xinrui Plaza, No. 10 Lingnan Avenue South, Dongping Community, Lecong Town, Shunde District, Foshan City, Guangdong Province, China
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